Welcome to Almaas website! We understand that buying jewellery online can be a significant investment and that you want to ensure that you make the right decision. We are committed to providing you with the best customer service and an unforgettable shopping experience. We aim to provide you with a wide range of beautiful, high-quality diamond jewellery and peace of mind that you're making a sound investment.
At Almaas Diamonds, we are dedicated to providing you with the best diamond and gemstone shopping experience. Here are the critical aspects of our commitment:
Our Guarantee
Our diamond jewellery website is dedicated to providing you with the highest quality diamond jewellery and a seamless shopping experience. We stand behind the quality of our products and are committed to ensuring your complete satisfaction. To that end, we offer the following guarantees:
Certificate Guarantee:
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Each diamond and gemstone has a certificate from one of the top five gemology labs, such as GIA, AGS, HRD, IGI EGL, or GIE.
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For colourful stones, they receive a certificate from the International Colored Gemstone Laboratory (ICL).
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The certificate serves as a quality assurance for our customers. We only work with the industry's strictest and most recognised labs.
Quality Guarantee: We use only the finest materials and expert craftsmanship to create our diamond jewellery. All of our diamonds are conflict-free, hand-selected, and meet the highest standards of quality and clarity. Our jewellery is made to last, and we guarantee that you will love the quality of our products.
Lifetime Warranty: We are confident in the quality of our products and offer a lifetime warranty on all of our diamond jewellery.
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We offer a Lifetime Warranty against any manufacturing defects, including missing stones or broken clasps.
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Our commitment to quality is unwavering, and we believe in standing behind our products.
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Our warranty ensures that your jewellery will remain beautiful and vibrant forever.
Manufacturer's Guarantee Guidelines:
As the proud owner of a piece of jewellery from Almaas Diamonds, you are entitled to our manufacturer's warranty benefits. To ensure that you receive the best possible experience with your jewellery, we ask that you familiarise yourself with the following conditions of our warranty.
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First and foremost, it is essential to note that the warranty is only available to the original owner of the jewellery and only applies to jewellery made by Almaas. If you have made alterations to the jewellery through a jeweller other than Almaas, it will void your warranty.
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To maintain the integrity and quality of your jewellery, we recommend that you have it serviced by us at least once every two years. Regular inspections and maintenance can help prevent any serious problems from occurring down the road. If something happens to your jewellery, like it gets bumped or dropped, it's a good idea to have it looked at by a professional as soon as possible. The warranty might not cover the repairs needed, but we will advise you on what to do next.
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In addition to our warranty, we offer our customer's aftercare services. It includes free deep cleaning and complete check-over services for your jewellery. These services can help prevent problems and keep your jewellery in top condition.
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It is important to note that defects that occur while the jewellery is in your care are not covered under warranty. It includes discolouration when the jewellery is exposed to certain chemicals, prongs that may become caught and bent out of shape or stones that may fall out due to loosened prongs. To best care for your jewellery, we recommend educating yourself on proper care techniques or contacting us at info@almaas.co.uk for advice.
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At Almaas Diamonds, we offer a lifetime guarantee against manufacturing and processing defects. This warranty applies to any piece of jewellery that has not been exposed to excessive wear, misuse or damage to property. Improper handlings or external impacts, such as knocks, dents or pressure, must not have damaged the jewellery. It must also have been kept the same, manipulated, repaired or serviced by a service provider other than Almaas Diamonds.
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Please note that normal wear and tear is not considered a manufacturing defect or covered under warranty.
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Some common jewellery issues are not considered manufacturing defects or are covered under warranty. These include discolouration from chemical exposure, such as make-up, swimming pools, hot tubs or bathing. Prongs and precious metals may also wear over time and require restoration due to normal wear.
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Bent, caught or worn-out prongs can also lead to stones falling out or being lost due to normal wear or other damage. Finally, a lost stone or a stone that has fallen out due to chipping or breaking caused by normal wear or further damage is not considered a manufacturing defect.
Money-Back Guarantee: If you are not completely satisfied with your purchase, you may return it within 40 days for a full refund. We want you to be confident in your purchase and be fully satisfied with your diamond jewellery.
Free Shipping: We offer free shipping on all our products, so you never have to worry about additional costs or hidden fees.
Expert Advice: Our jewellery specialists always address your concerns and offer the best guidance. We are here to assist you whether you are looking for a specific piece of jewellery or need assistance selecting the right diamond.
Positive Shopping Experience:
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We aim to provide a positive and enjoyable shopping experience for all our customers.
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If you have any questions or concerns, please don't hesitate to contact us at info@almaasdiamonds.co.uk.
Our Promise
We are committed to providing you with the best jewellery shopping experience that you could ask for. We understand that buying jewellery online is no less than a significant investment, and we want you to be confident in your purchase. That's why we offer a wide range of beautiful, high-quality diamond jewellery and comprehensive guarantees to ensure your satisfaction.
Our passion for diamonds and jewellery is reflected in everything we do, from our hand-selected diamonds to our expert craftsmanship. We are dedicated to providing you with the best quality products and customer service in the industry.
